Home Care Provider Training
DHSR Approved

Home Care Licensure Applicant Training Overview

Home care provider licensure applicant training is designed to prepare individuals or organizations seeking to start a licensed home care provider agency in North Carolina. The training covers essential topics such as regulatory requirements, state and federal compliance, patient rights, caregiver qualifications, operational policies, and documentation standards. It ensures that applicants understand the responsibilities of running a home care business, how to meet licensing criteria, and how to provide safe, ethical, and high-quality care to clients in their homes. This training is required in the licensure process and helps set the foundation for a successful and legally compliant home care agency.

Key Topics Covered:

1. Overview of Home Care Services

• Definition of home care vs. home health
• Types of services offered (personal care, companion services, homemaking)
• Scope of practice for caregivers

2. Licensure Requirements

• Application process and timelines
• State-specific regulations
• Required documentation (policies, procedures, background checks)
• Fees and renewal process

3. Legal and Regulatory Compliance

• Federal and state laws (HIPAA, ADA, Fair Labor Standards Act)
• Mandatory reporting (abuse, neglect, exploitation)
• Client rights and responsibilities
• Insurance requirements (liability, workers’ comp)

4. Agency Operations and Management

• Staffing requirements and job roles
• Recruitment, hiring, and onboarding processes
• Caregiver training and competency evaluations
• Scheduling and shift management

5. Policies and Procedures

• Emergency preparedness
• Infection control
• Incident reporting and documentation
• Medication management policies

6. Client Assessment and Care Planning

• Intake procedures
• Conducting needs assessments
• Developing individualized care plans
• Reassessments and documentation

7. Billing and Financial Management

• Medicaid and Medicare billing (if applicable)
• Private pay systems
• Timesheet
• Recordkeeping requirements

8. Quality Assurance and Improvement

• Performance audits
• Client satisfaction surveys
• Corrective action plans
• Staff supervision and performance reviews

Who Should Attend the training

• Prospective home care owners and operators
• Healthcare companies seeking to open a home care agency in North Carolina
• Healthcare professionals and managers looking to expand into home care services.

For more information on the home care licensure process, visit the DHSR website at https://info.ncdhhs.gov/dhsr/ahc/homecare.html